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Healthcare/Business

Reap The Rewards

Joyce Hyam, RN, PHN, MPA/HSA

Provides speaking, Training, Presentations, Seminars, Coaching, and Consultation for healthcare organizations and businesses, conventions, conferences, professional associations, and other events. In the healthcare setting communication (verbal and non-verbal) is the key ingredient when giving and receiving information to and from colleagues, patients, and their family members. Clear communication and listening skills are important for teaching, treating, and practicing prevention. This leads to better treatment and recovery. The result is performance improvement for the organization and enhanced patient satisfaction. Joyce also teaches strategies for improving productivity and positivity. These strategies will make a positive impact on the results. Discovering what words to use and which ones to eliminate will enhance patient and staff wellbeing. In the healthcare environment this will lead to better outcomes for patients and will result in improved morale for staff. She uses examples and stories to bring across the information in a clear and practical manner. Joyce teaches communication skills so people learn how to apply optimal instant rapport techniques within their healthcare organization.

"Her training is fun, motivating and inspiring and most of all practical. She will teach you what to eliminate from your communication (both written and verbal) and what to use instead to enhance customer service, clear communication and well-being. These strategies when utilized bring you immediate positive results. The tools can be incorporated into every area of practice or organization including customer service, cooperation, marketing, management, leadership, personal and professional development, productivity, and more. Joyce illustrates how to apply the tools to promote wellbeing for staff and the people they serve."

She uses examples and stories to bring across the information in a clear and practical manner. Organizations reap the rewards when implementing these strategies.

Audience Feedback:

Great information, Well taught, Fun, Aha moments, Great Presentation, One of the most beneficial I have taken, Enjoyed the interaction and enthusiasm, Engaging, Best I have been to, Now I have more tools-Fabulous Format-Excellent Presenter and Communicator, Thank you, Great, Your class has been truly a life-changing one, Thank you so much!

Gina G. RN BSN

"I attended a presentation of Joyce's and it was a refreshing jolt of energy to learn from her about how powerful our thoughts are. I like that she is bringing this positive energy to healthcare as sometimes as clinicians we get bogged down in the day to day routine of healthcare and it is good to get a reminder of how positivity can help our patients. I found Joyce to be organized and efficient with a lot of energy. She took a difficult concept and made it simple to understand. She has a lot of information and easily shares her knowledge. I know that she would be great continuing to teach to healthcare organizations. She would be a huge asset to any group and everyone could benefit to hear what she has to say."

Program Highlights:

• Discover how to reset the mind and promote well-being in any setting or situation
• Listen for cues to enhance understanding, teaching and responding
• Enhance teamwork and collaboration
• Understand the mind-body connection
• Develop positive mindset and communication habits

The Training Participants Will Be Able To:

1. Identify what words to eliminate and what words to use in thoughts and in verbal and written communication to enhance wellbeing and positivity
2. Explain and demonstrate how healthcare professionals can positively influence patient and colleague attitudes, behaviors and outcomes utilizing the tools
3. Name the four communication styles and demonstrate how best to communicate with each one
4. Describe and demonstrate ways to develop rapport with each communication style
5. Explain the unique characteristics of each communication style and how best to work with each one
6. Describe how and explain why the conscious and subconscious mind interprets information and how to use this information in the healthcare setting
7. Demonstrate ways to use positive communication tools to develop better connections with patients and colleagues

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